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Colourful Concepts

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Customer Service

Shipping & Delivery
All pricing provided on this website is exclusive of freight, so freight costs need to be added.  Your  order will be shipped by a suitable method, either postage or courier depencing on your location.  Once packed and lodged with a freight method, the responsibility for safe arrival is yours unless you have requested an insured or traceable delivery service
Privacy & Security
Your data and any information provided will not be intentionally supplied to any third party.  Colourful Concepts reserves the right to contact you using the contact details provided
Returns & Replacements
Any product found to be faulty will be replaced.  In determining "Faulty" Colourful Concepts in consultation with our customer will determine this.  Claims must be lodged within 7 days of receipt of goods
Ordering
Ordering can be done on line, or via e-mail & Post.  Orders not received by one of these methods or not provided in writing wil not be fulfilled
Payment, Pricing & Promotions
Unless otherwise agreed, payment is to be made prior to the despatch of goods
Payment methods are strictly cheque or EFT
Viewing Orders
On line tracking is not available, however e-mail us and we will provide you with an update
Updating Account Information
Should any of your contact details change, please confirm by e-mail and your account and web log in details will be updated.